
Customer Experience Expert
4 days ago
Job Title: Customer Service Representative
">- Manage a high volume of incoming calls, emails and online chats from customers who are placing orders, inquiring about an order, product information, or general order assistance.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by going the extra mile.
- Stay current with industry changes/trends to provide best-in-class service.
- Meet personal/team qualitative and quantitative targets.
Please note that this is for a 3-4 month contract only. We prioritize candidates who can start ASAP.
Responsibilities:-
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