Customer Experience Representative

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerService Full time ₱3,500 - ₱4,500
Job Description

We are seeking a highly skilled Customer Experience Representative to join our team. As the first point of contact for our clients, you will play a key role in owning customer communications from initial request through to resolution.

This is an exciting opportunity for a motivated and organized individual who is passionate about delivering exceptional customer service. If you have a strong attention to detail, excellent communication skills, and a proven track record of providing solutions-driven support, we want to hear from you

Key Responsibilities
  • Become a product expert in all areas, with a deep understanding of how our platform works and its capabilities.
  • Own customer communications and issues from initial contact until resolution, utilizing various channels including Intercom and phone conversations.
  • Collect customer feedback and influence the direction of our product.
  • Identify issues and collaborate with our development team to escalate bugs, solve problems, or obtain missing information.
  • Develop and improve processes to scale support with our growing business.
  • Create and maintain internal and customer-facing documentation, including knowledge base articles.
  • Work closely with Key Account Managers, Retention, Implementation, and Marketing teams.
Required Skills and Qualifications
  • Previous experience in a customer support role, preferably with software systems like Zapier, Slack, Zoom, Loom, Client Success, Google Workspace, and Atlassian.
  • Excellent written and oral communication skills for creating professional documents and presentations.
  • Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
  • Able to listen to concerns and handle criticism without taking it personally.
  • Engage in robust and articulate dialogue while maintaining an open mind.
  • Ability to work autonomously and as part of a team.
Benefits
  • Global SaaS organization in hyper-growth mode offering competitive salary and employee stock options.
  • Health, dental, and vision benefits.
  • Education allowance and professional development funding.
  • Flexible working options and home office support.
  • Employee recognition and wellness programs.
Additional Information

We are an equal opportunity employer committed to diversity and inclusion. We provide employment accommodations during the recruitment process. Accessibility in a different format is available upon request.

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