Customer Experience Champion

2 days ago

Cabuyao, Calabarzon, Philippines beBeeCustomer Full time ₱400,000 - ₱800,000

The role of a Customer Experience Champion involves leading the end-to-end customer journey to drive satisfaction, loyalty, and operational excellence.

Key Responsibilities:
  • Customer Success Leadership - Define scalable customer success strategies to support growth and own the end-to-end customer experience.
  • Sales Enablement & Channel Coordination - Enable consultative sales processes through client communications across multiple platforms. Oversee quote and invoice creation using Shopify and QuickBooks, and support third-party and social commerce sales channels in coordination with marketing and sales teams.
  • Post-Sales Operations & Aftersales Support - Manage client onboarding, equipment setup, and installations with technical service partners. Respond to customer inquiries regarding product use, service needs, and ongoing support.
  • Shipping, Damage, and Returns Management - Lead customer communications related to logistics, damages, and return claims. Work with logistics teams to ensure fast, clear resolutions and optimize related processes.
  • Process Improvement - Monitor operational pain points and identify opportunities for automation or process streamlining. Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience.
Requirements:
  • Minimum 5 years of experience in client-facing operations or customer success roles, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; Shopify and QuickBooks experience is preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
  • Familiarity with professional coffee equipment or the specialty coffee industry is an advantage.
What We Offer:
  • A remote-first, globally distributed team and flexible work environment.
  • The opportunity to lead a high-impact function within a fast-growing organization.
  • A collaborative, passionate culture driven by innovation and a love for coffee.

Please note that all applicants must submit their CV in English.

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