Technical Support Specialist

1 week ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱15,000 - ₱25,000
Job Title

We are seeking a skilled and customer-focused Technical Support Specialist to provide technical assistance and troubleshooting support for various clients across industries.

In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English is required.

Candidates must have prior call center experience and reside within a reasonable distance from our office. A high-speed internet connection, an appropriate quiet work environment, and strong language skills are also necessary.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

About the Role
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

This position offers a competitive compensation package and a variety of benefits, including health coverage and other incentives. Compensation and benefits vary by geography.

Work Environment

This job operates in a professional office environment and involves a sedentary role using computer and headset equipment. We provide reasonable accommodation to qualified applicants or employees with disabilities as required by law. We are an equal opportunity employer and welcome diversity across our workforce.

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