Executive Team Manager

1 day ago

Baguio City, Cordillera, Philippines beBeeLeadership Full time $20,800
About the Role

The Client Success Coach is a crucial position that plays a key role in guiding team members through their tasks, conducting regular check-ins and coaching sessions, and monitoring performance against company standards.

Key Responsibilities
  • Build strong relationships with team members through weekly 1:1s and coaching sessions
  • Provide guidance and support to assistants as they work on their tasks
  • Take actions to decrease attendance issues and assistant idle time
  • Facilitate and oversee client-assistant onboarding
  • Recognize and facilitate additional client needs
  • Communicate with clients regarding assistant performance and quality concerns
  • Offer assistant replacement when needed
  • Monitor daily assistant performance and stats in coordination with other departments
  • Review output to ensure it meets client standards
  • Maintain, document, and track KPIs and metrics
  • Strategize to hit goals and improve areas of opportunity
Requirements
  • Minimum 6 months of supervisory experience, preferably in a remote work environment
  • At least 1 year of experience in account management, client services, or operations
  • Proficiency in learning new software platforms and implementing effective performance management strategies
  • Ability to manage multiple projects, establish priorities, and thrive in a fast-paced environment

Coaching Excellence - Ability to develop and elevate team member performance

Communication Skills - Clear, effective communication across various channels and stakeholders

Problem-Solving - Resourcefulness and resilience when facing challenges

Detail Orientation - Meticulous attention to detail and quality assurance

Adaptability - Capacity to work under pressure and adjust to changing priorities

Performance Management - Effectiveness in executing strategies for peak team efficiency

What We Offer
  • Employment type: Full-Time Freelancer
  • Work-from-home setup: Fully remote position with flexibility to work from your preferred location
  • Working hours: Full Time, 40 hours/week (1 hour break/shift)
  • Compensation: $5 per hour

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