
Help Desk Specialist
2 days ago
Technical Support Representative
We are seeking a skilled and customer-focused Technical Support Representative to join our team. In this role, you will be responsible for providing top-notch technical support to our customers via phone, chat, or email.
Your primary responsibilities will include troubleshooting hardware, software, and connectivity issues, guiding customers through step-by-step solutions, documenting all technical issues and resolutions in the system, and escalating unresolved issues to higher-level support teams.
To be successful in this position, you must have excellent communication and customer service skills, as well as a basic understanding of computer systems and troubleshooting. Previous tech support or IT helpdesk experience is a plus, but not required.
We offer a competitive compensation package that includes health insurance, dental coverage, meal allowances, and performance bonuses. Our office is equipped with state-of-the-art technology and a supportive team environment.
This is a full-time opportunity with opportunities for growth and advancement within the company.
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