Help Desk Specialist

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱30,000 - ₱40,000
Customer Support Representative Job Description

The ideal candidate will be responsible for providing exceptional customer support via live chat to our customers. The role requires a proactive and service-oriented individual with excellent communication skills.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and helpful information about products, services, and company policies.
  • Assist customers with placing orders, processing returns, and tracking shipments.
  • Troubleshoot technical issues and provide step-by-step instructions to resolve them.
  • Escalate complex or unresolved issues to senior support staff or supervisors.
  • Maintain a comprehensive knowledge base of company products, services, and policies to provide accurate and up-to-date information to customers.
  • Proactively identify and address customer concerns or issues to prevent potential escalation.
  • Build rapport and establish positive relationships with customers through effective communication and empathy.
  • Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in a CRM system.
Requirements:
  • 2 years of LIVE CHAT customer support experience in the BPO or remote setting.
  • Proficient in written and spoken English.
  • Experience using help desk software and other remote support tools.
  • Familiar with different CRM tools.
  • At least 1 year of experience as Team Leader/Supervisor, SME, Amazon CSR, Quality Analyst experience in the BPO is a plus.
  • Own work-from-home equipment, including a laptop or desktop computer, stable internet connection, and a working camera and headset for video calls.
  • Available to start immediately.
Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunity to work with a dynamic and growing team.
Others:
  • We are an equal opportunities employer and welcome applications from all qualified candidates.
  • Our company values diversity and inclusion in the workplace.

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