Senior Customer Support Specialist

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomerService Full time ₱2,000,000 - ₱3,200,000

Technical Customer Service Representative


Job Description:

This role demands exceptional leadership abilities, extensive experience in customer service management, and a solid understanding of eCommerce operations.

The ideal candidate will excel in both written and verbal English communication, demonstrate strong problem-solving and strategic thinking skills, and thrive in a fast-paced environment while delivering high-level solutions to complex customer issues.

This includes identifying and resolving the root causes of systemic customer issues to prevent recurrence, delivering prompt, professional, and effective support via email and chat, and troubleshooting and resolving technical and functional issues related to website performance, account management, subscriptions, orders, and payments.

Key Skills and Qualifications:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 5 years of experience in customer service management, preferably in an eCommerce or subscription-based environment.
  • Proven expertise in customer support, with a strong preference for eCommerce experience.
  • Exceptional technical aptitude with the ability to quickly adapt to new tools and technologies.
  • Proficiency in Shopify, Recharge, and Gorgias CRM (experience with subscription management platforms is highly preferred).
  • Advanced skills in Google Workspace (Docs, Sheets) and Microsoft Office Suite (Excel, Word, Outlook).
  • Experience leveraging data analytics tools to monitor performance and drive continuous improvement.
  • Strong problem-solving abilities and strategic thinking to address and resolve complex customer challenges.
  • A passion for delivering exceptional customer experiences and a commitment to customer satisfaction.
Benefits:
  • Competitive salary package.
  • Work remotely in a dynamic, fast-paced, and supportive environment.
  • Opportunities for professional growth, including potential promotion to a strategic leadership position.
  • Collaborative and inclusive company culture focused on continuous learning and development.

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