Duties of a Service Writer

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeService Full time ₱2,000,000 - ₱3,500,000
Service Writer

We are currently seeking a highly organized and detail-oriented professional to fill the role of Service Writer. In this position, you will be responsible for creating accurate and timely service quotes, ensuring clear communication with internal teams and customers, and supporting the service workflow from initial inquiry to completion.

About the Role:
  • You will be preparing detailed and accurate service and parts quotes using industry-standard software or equivalent systems.
  • You will review service requests, technical specifications, and diagnostic reports to determine labor and parts requirements.
  • You will coordinate with technicians to ensure accuracy and completeness of quotes.
  • You will maintain a consistent and professional format and structure across all quote documentation.
Key Responsibilities:
  • Quote Preparation: Create detailed and accurate service and parts quotes using industry-standard software or equivalent systems.
  • Review and Coordination: Review service requests, technical specifications, and diagnostic reports to determine labor and parts requirements and coordinate with technicians to ensure accuracy and completeness of quotes.
  • Customer Communication: Serve as the main point of contact for service inquiries and quote updates, communicate clearly with customers regarding quote timelines, revisions, and service expectations.
  • Workflow Support: Assist in opening and managing work orders from quote approval through job completion, track quote status, and maintain accurate records of all quoting activity.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Proven experience in customer-facing roles or service industries.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Familiarity with industry-standard software and systems.
Benefits:
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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