
Contact Center Customer Service Ambassador
1 week ago
We are seeking a highly skilled customer service professional to join our team in a dynamic contact center environment.
This role offers an excellent opportunity for individuals who enjoy interacting with customers and providing top-notch support.
Key Responsibilities:- Manage incoming calls, emails, or chats from customers in a professional and courteous manner.
- Provide accurate product and service information, as well as resolve customer complaints in a timely and effective manner.
- Document customer interactions in detail and maintain accurate records.
- Adhere to company procedures and compliance guidelines at all times.
- Meet performance goals related to quality, efficiency, and customer satisfaction.
- Must be 18 years or older
- High school diploma or equivalent
- 1+ year of customer service experience, preferably in a call center environment
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Familiarity with CRM systems and call center tools
- Fluent in English
This position operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.
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