Customer Service Representative

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱80,000 - ₱150,000
Deliver Exceptional Customer Experiences

MCI helps clients take on their customer experience and digital transformation challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

  • Improve the customer's experience by providing exceptional solutions to simple requests.
  • Apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.
Key Responsibilities:
  • Assist customers with service inquiries
  • Learn the common requests and solutions
  • Improve the customer's experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Ideal Candidate Qualifications:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Conditions of Employment:
  • Must be authorized to work in the country where the job is based.
Compensation & Benefits:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

  • HMO plus dependent and Dental coverage
  • Free meal during training
  • Career growth and learning
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people and making new friends
  • Plus, more in-office rewards, raffles, recognition gifts, and treats
Physical Requirements:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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