Customer Service Delivery Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeLogistics Full time A$18,000 - A$24,000
Customer Service and Logistics Coordinator Job Description

The primary responsibility of a Customer Service and Logistics Coordinator is to coordinate deliveries efficiently while maintaining exceptional customer service. This role involves collaborating closely with customers and logistics partners.

Key duties include sending order confirmations and thank-you emails to customers, liaising with customers for clear and timely updates on furniture delivery timeframes, coordinating and creating a weekly logistics spreadsheet for interstate deliveries, and tracking and monitoring deliveries to ensure timely completion.

Key Responsibilities:

  • Sending order confirmation and thank-you emails to customers outlining delivery or pick-up expectations
  • Liaising with customers to provide clear, timely updates on furniture delivery timeframes
  • Coordinate and create a weekly logistics spreadsheet for interstate deliveries
  • Working closely with warehouse and logistics partners to ensure efficient and accurate dispatch of orders
  • Assisting with pre-orders by tracking expected arrival times and scheduling deliveries accordingly
  • Tracking, monitoring and following up on deliveries to ensure timely completion
  • Maintaining accurate records of delivery schedules and customer interactions
  • Providing administrative support related to logistics and customer service

Requirements:

  • Previous experience in customer service, logistics or e-commerce operations preferred
  • Experience with similar e-commerce platforms is required
  • Strong written and verbal communication skills are essential for clear and professional customer communications
  • Highly organized with excellent attention to detail and record keeping
  • Comfortable using spreadsheets for delivery coordination
  • Ability to multitask and prioritize in a fast-paced environment
  • Problem-solving skills and a customer-first mindset

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service

Industries: IT Services and IT Consulting

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