Remote Customer Service Position
3 days ago
We're seeking an experienced customer service professional to support a diverse portfolio of clients.
This role involves assisting customers with enquiries and providing excellent service. The ideal candidate will have prior call center experience and reside within a reasonable distance from our office.
To support our team members, we offer various benefits and incentives, including health coverage, dental coverage, and performance and loyalty bonuses.
Responsibilities- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
We're looking for highly motivated and dedicated individuals who possess the following qualities:
- High school diploma or equivalent.
- Prior call center experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
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