Remote Customer Service Position

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Customer Service Representative Opportunity

We are seeking highly motivated and dedicated individuals to join our team as Customer Service Representatives. As a key member of our operations, you will play a vital role in delivering exceptional customer experiences and supporting our clients' business objectives.

In this dynamic and fast-paced environment, you will be responsible for handling inbound and outbound calls, resolving customer issues efficiently, and providing timely solutions to meet their needs. Your strong communication skills and ability to empathize with customers will enable you to build trust and establish long-lasting relationships.

To excel in this role, you should possess excellent problem-solving skills, be able to work effectively in a team setting, and maintain a high level of professionalism even in challenging situations.

Our ideal candidate is a self-motivated individual who thrives on creating memorable customer experiences and takes pride in their work. If you are passionate about delivering exceptional service and have a strong commitment to excellence, we encourage you to apply.

About the Role
  • Handle inbound and outbound calls professionally and efficiently
  • Resolve customer issues on the first call through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Escalate complex issues to the appropriate team members
  • Stay current with training, updates, and program knowledge
  • Maintain consistent attendance and adhere to scheduling requirements
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
What We Offer
  • HMO Coverage plus a dependent
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people and making new friends
  • Plus, more in-office rewards, raffles, recognition gifts, and treats
Physical Requirements

This job operates in a professional office environment. It is largely sedentary and may require long periods of sitting while using a computer and headset. The employee may occasionally move about the office to accomplish tasks.

Reasonable Accommodation

We strive to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

Diversity and Equality

We believe in embracing differences and promoting a diverse and equal opportunity work environment.

About Us

We help customers take on their CX and DX challenges differently, providing BPO, IT Services, and related offerings through diverse subsidiaries and brands. This description is not a contract of employment and may be revised at any time.

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