Remote Customer Service Representative

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time ₱25,000 - ₱35,000

Are you looking for a challenging and rewarding career in customer service?

This role involves working as a remote contact center agent, assisting customers with their queries and providing solutions to their problems.

Key Responsibilities:
  • Provide exceptional customer service via phone, email, or chat
  • Learn and apply the latest customer service techniques and systems
  • Improve the customer's experience by resolving issues efficiently and effectively
Required Skills and Qualifications:

To be successful in this role, you will need to possess excellent communication skills, both written and verbal. You must also be able to work independently and as part of a team, with a strong focus on delivering high-quality results.

  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Typing speed of 20+ words per minute
  • Basic knowledge of Microsoft Office Suite
  • Basic understanding of Windows OS
Benefits:

We offer a competitive package that includes:

  • HMO
  • Full salary during training
  • Free meal during training
  • Medical/Dental coverage
  • Career growth opportunities
  • Allowances (Rice, Clothing, Laundry, Meals)
  • Performance & Loyalty Bonuses
  • Workplace disinfection measures
  • Employee shuttle services
  • Company retreats and events
  • Social and networking opportunities
Physical and Other Requirements:

This role involves sitting/standing for long periods, using computers and phones, and occasional movement around the office. Must be able to lift up to 40 pounds occasionally.

Conditions of Employment:
  • Must be authorized to work in the country
  • Willing to undergo background/security checks and drug screening
Equal Opportunity and Accommodation:

We embrace diversity and are committed to providing reasonable accommodations under ADA. We do not discriminate based on age, race, gender, disability, or other protected characteristics.

About This Role:

This is a temporary, remote position contingent on hurricane disaster relief needs. The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers' experience during a difficult time.

Additional Information:

This description provides a general overview. Responsibilities and qualifications may vary. We reserve the right to revise this description at any time. Employment is at-will.

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