Customer Support Specialist

3 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱20 - ₱25
Job Title: Call Center Customer Service Representative

At our organization, we are seeking skilled customer service professionals to deliver top-notch support to clients through various communication channels.

Responsibilities:
  • Respond promptly and professionally to incoming calls, voicemails, and emails from customers, addressing their queries and resolving issues efficiently.
  • Provide accurate information about products and services, while ensuring a seamless customer experience.
  • Collaborate with internal teams to identify and implement solutions that enhance the overall customer experience.
  • Document all interactions in our CRM system to facilitate effective follow-up and improve future communication.
  • Conduct thorough research to resolve complex customer inquiries and provide relevant solutions.
  • Maintain an up-to-date knowledge of products and services to ensure informed responses to customer queries.
  • Effectively communicate and collaborate with team members to share best practices and improve overall performance.
Requirements:
  • Minimum age requirement is 18 years.
  • A high school diploma or equivalent is required for this role.
  • Fluency in English and Spanish is necessary to effectively communicate with diverse clientele.
  • Excellent communication and interpersonal skills are essential for building strong relationships with colleagues and customers alike.
  • The ability to multitask and handle high call volumes is crucial for meeting performance expectations.
  • Attention to detail and organizational skills are vital for maintaining accuracy and efficiency in daily tasks.
  • Previous customer service experience is highly preferred, but not mandatory.

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