Customer Support Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱800,000 - ₱1,200,000

As a Customer Support Specialist, you will be responsible for providing top-notch service to our clients. Your primary goal is to ensure that customers have a seamless experience with our products and services.

Key Responsibilities:

  • Enter merchant account applications into the Co-Pilot system with accurate documents provided by the sales team.
  • Respond to customer inquiries in a timely and professional manner via phone, email, or chat.
  • Identify customer needs and provide training on our reporting tool and gateway.
  • Analyze and report product malfunctions to the Sales Support Supervisor for further action.
  • Monitor customer tickets within the Co-Pilot system and reach out to assist if necessary.
  • Process cancellations as reported from First Data/Fiserv.
  • Make follow-ups with customers weekly to ensure any reported issues have been resolved.
  • Meet with the Sales Support Supervisor weekly to discuss questions and concerns.
  • Report to the Sales Support Supervisor weekly if any applications are still pending or extended SLA time.
  • Report to the Sales Support Supervisor weekly if any support tickets are still pending or extended SLA time.

Requirements:

  • Bachelor's degree required; Master's degree preferred.
  • At least 2 years of experience in a customer-supporting role.
  • Knowledge of payments is a plus.

Benefits:

  • Medical, dental & vision benefits
  • 401(k) savings plan & company match
  • Flexible paid time off
  • Generous sick leave
  • Casual work environment
  • Purpose-driven culture
  • Work-life balance
  • Company-paid parental leave
  • Company-paid short-term disability
  • Hybrid work arrangement
  • Hazard pay

We strive to build a diverse and inclusive workplace where everyone feels valued and supported. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.

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