Customer Support Specialist

7 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱40,000 - ₱80,000
Customer Support Professional

We are seeking dedicated and enthusiastic individuals to fill key roles within our dynamic customer support team. As a specialist in customer relations, you will be the first point of contact for clients, handling inbound and outbound communications to provide exceptional service and support.

Key Responsibilities:
  • Responding to incoming calls and inquiries in a professional and courteous manner.
  • Providing detailed information about products and services, resolving client issues, and addressing complaints.
  • Evaluating priority concerns and escalating them to the relevant team member.
  • Achieving performance targets, including call metrics, client satisfaction, and quality standards.
Requirements:
  • Excellent communication skills, both verbal and written.
  • Strong customer service orientation with adaptability to various client personalities.
  • Previous experience in customer support or similar environments is preferred but not required.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

Please note that this role requires strong communication skills, a positive attitude, and the ability to work well under pressure.

This position involves responding to client inquiries, providing product information, and resolving any issues that may arise. The ideal candidate will possess excellent communication skills, a customer-focused attitude, and the ability to work well under pressure.

Benefits:

The successful candidate will have the opportunity to work in a dynamic and supportive team environment, where they will be able to develop their skills and advance their career.

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