Service Operations Coordinator
4 weeks ago
Coolaire Consolidated Inc is seeking a highly organized and detail-oriented Service Operations Coordinator to join our team. As a key member of our service operations team, you will be responsible for ensuring the smooth delivery of our services to our clients.
Key Responsibilities- Operational Responsibility
- Prepare estimates based on technician evaluations
- Prepare quotations based on technician evaluations
- Monitor price lists for updated costs of materials
- Monitor turnover of quotations to job orders
- Prepare and monitor monthly call lists for warranty and contract PMS monitoring
- Assist service advisors in monitoring PMS coverage
- Monitor conversion of warranty to PMS contracts
- Keep track of and update history and nature of client operations and manner of usage
- Prepare letters for expiring warranty units for send out by service advisors
- Administrative Responsibility
- Ensure that basic housekeeping rules and regulations are complied with by all
- Ensure that all estimates have complete materials and hours
- Ensure that all estimates have updated costs
- Keep and update a central file for all contracts
- Maintain supply of office supplies and forms, and prepare requests for restocking
- Documentation
- Estimate
- Proposal/Quotation
- Service Report
- PMS Checklist
- Notice of Expiring Warranty
- Proposal/Quotation
- PMS Contract
- PMS Card
- Evaluation Form
- Objectives
- All records are updated
- All clients under warranty and contract are appropriately monitored and scheduled
- Good customer handling with zero complaints
- Monitoring Responsibilities
- Documentation
- Installation (Create New Folder) – Completion Report, Pulldown Test, Ending Warranty Letter, PMS Card
- Warranty Repairs – Warranty Report, Service Report, Costing for additional materials
- Warranty PMS – PMS Checklist, Service Report, Costing for additional materials
- Contract PMS – PMS Checklist, Service Report, Sales Invoice, Costing for additional materials
- Repairs – Service Report, Sales Invoice
- Evaluations – Evaluation Report
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