Service Operations Coordinator

4 weeks ago


Mandaue City, Central Visayas, Philippines Coolaire Consolidated Inc Full time
Job Description

Coolaire Consolidated Inc is seeking a highly organized and detail-oriented Service Operations Coordinator to join our team. As a key member of our service operations team, you will be responsible for ensuring the smooth delivery of our services to our clients.

Key Responsibilities
  • Operational Responsibility
    • Prepare estimates based on technician evaluations
    • Prepare quotations based on technician evaluations
    • Monitor price lists for updated costs of materials
    • Monitor turnover of quotations to job orders
    • Prepare and monitor monthly call lists for warranty and contract PMS monitoring
    • Assist service advisors in monitoring PMS coverage
    • Monitor conversion of warranty to PMS contracts
    • Keep track of and update history and nature of client operations and manner of usage
    • Prepare letters for expiring warranty units for send out by service advisors
  • Administrative Responsibility
    • Ensure that basic housekeeping rules and regulations are complied with by all
    • Ensure that all estimates have complete materials and hours
    • Ensure that all estimates have updated costs
    • Keep and update a central file for all contracts
    • Maintain supply of office supplies and forms, and prepare requests for restocking
  • Documentation
    • Estimate
    • Proposal/Quotation
    • Service Report
    • PMS Checklist
    • Notice of Expiring Warranty
    • Proposal/Quotation
    • PMS Contract
    • PMS Card
    • Evaluation Form
  • Objectives
    • All records are updated
    • All clients under warranty and contract are appropriately monitored and scheduled
    • Good customer handling with zero complaints
  • Monitoring Responsibilities
    • Documentation
    • Installation (Create New Folder) – Completion Report, Pulldown Test, Ending Warranty Letter, PMS Card
    • Warranty Repairs – Warranty Report, Service Report, Costing for additional materials
    • Warranty PMS – PMS Checklist, Service Report, Costing for additional materials
    • Contract PMS – PMS Checklist, Service Report, Sales Invoice, Costing for additional materials
    • Repairs – Service Report, Sales Invoice
    • Evaluations – Evaluation Report


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