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Service Operations Coordinator

1 month ago

Mandaue City, Central Visayas, Philippines Coolaire Consolidated Inc Full time
Job Title: Service Admin

Coolaire Consolidated Inc is seeking a highly organized and detail-oriented Service Admin to join our team. As a Service Admin, you will be responsible for ensuring the smooth operation of our service department.

Key Responsibilities:
  • Operational Responsibility:
    • Prepare estimates based on technician evaluations.
    • Prepare quotations based on technician evaluations.
    • Monitor price lists for updated costs of materials.
    • Monitor turnover of quotations to job orders.
    • Prepare and monitor monthly call lists for warranty and contract PMS monitoring.
    • Assist service advisors in monitoring PMS coverage.
    • Monitor conversion of warranty to PMS contracts.
    • Keep track of and update history and nature of client operations and manner of usage.
    • Prepare letters for expiring warranty units for send out by service advisors.
  • Administrative Responsibility:
    • Ensure that basic housekeeping rules and regulations are complied with by all.
    • Ensure that all estimates have complete materials and man hours.
    • Ensure that all estimates have updated costs.
    • Keep and update a central file for all contracts.
    • Maintain supply of office supplies and forms, and prepare requests for restocking.
  • Documents Needed:
    • Estimate
    • Proposal/Quotation
    • Service Report
    • PMS Checklist
    • Notice of Expiring Warranty
    • Proposal/Quotation
    • PMS Contract
    • PMS Card
    • Evaluation Form
  • Objectives:
    • All records are updated.
    • All clients under warranty and contract are appropriately monitored and scheduled.
    • Good customer handling with zero complaints.
    • Monitoring responsibilities:
      • Documentation:
      • Installation (Create New Folder) – Completion Report, Pulldown Test, Ending Warranty Letter, PMS Card
      • Warranty Repairs – Warranty Report, Service Report, Costing for additional materials
      • Warranty PMS – PMS Checklist, Service Report, Costing for additional materials
      • Contract PMS – PMS Checklist, Service Report, Sales Invoice, Costing for additional materials
      • Repairs – Service Report, Sales Invoice
      • Evaluations – Evaluation Report