Service Operations Coordinator
2 days ago
Coolaire Consolidated Inc is seeking a highly organized and detail-oriented Service Admin to join our team. As a Service Admin, you will be responsible for ensuring the smooth operation of our service department.
Key Responsibilities:- Operational Responsibility:
- Prepare estimates based on technician evaluations.
- Prepare quotations based on technician evaluations.
- Monitor price lists for updated costs of materials.
- Monitor turnover of quotations to job orders.
- Prepare and monitor monthly call lists for warranty and contract PMS monitoring.
- Assist service advisors in monitoring PMS coverage.
- Monitor conversion of warranty to PMS contracts.
- Keep track of and update history and nature of client operations and manner of usage.
- Prepare letters for expiring warranty units for send out by service advisors.
- Administrative Responsibility:
- Ensure that basic housekeeping rules and regulations are complied with by all.
- Ensure that all estimates have complete materials and man hours.
- Ensure that all estimates have updated costs.
- Keep and update a central file for all contracts.
- Maintain supply of office supplies and forms, and prepare requests for restocking.
- Documents Needed:
- Estimate
- Proposal/Quotation
- Service Report
- PMS Checklist
- Notice of Expiring Warranty
- Proposal/Quotation
- PMS Contract
- PMS Card
- Evaluation Form
- Objectives:
- All records are updated.
- All clients under warranty and contract are appropriately monitored and scheduled.
- Good customer handling with zero complaints.
- Monitoring responsibilities:
- Documentation:
- Installation (Create New Folder) – Completion Report, Pulldown Test, Ending Warranty Letter, PMS Card
- Warranty Repairs – Warranty Report, Service Report, Costing for additional materials
- Warranty PMS – PMS Checklist, Service Report, Costing for additional materials
- Contract PMS – PMS Checklist, Service Report, Sales Invoice, Costing for additional materials
- Repairs – Service Report, Sales Invoice
- Evaluations – Evaluation Report
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