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Service Operations Coordinator

2 months ago

Mandaue City, Central Visayas, Philippines Coolaire Consolidated Inc Full time
Job Title: Service Operations Coordinator

Coolaire Consolidated Inc is seeking a highly organized and detail-oriented Service Operations Coordinator to join our team. The successful candidate will be responsible for ensuring the smooth operation of our service department, including preparing estimates, quotations, and monitoring price lists.

Key Responsibilities:
  • Prepare and monitor estimates, quotations, and price lists
  • Monitor turnover of quotations to job orders
  • Prepare and monitor monthly call lists for Warranty and Contract PMS Monitoring
  • Assist Service advisor in monitoring PMS Coverage
  • Monitor conversion of Warranty to PMS Contracts
  • Keep track of and update history and nature of client operations and manner of usage
Administrative Responsibilities:
  • Ensure that basic housekeeping rules and regulations are complied with by all
  • Ensure that all estimates have complete materials and man hours
  • Ensure that all estimates have updated costs
  • Keep and update a central file for all contracts
  • Maintain supply of office supplies and forms, and prepares requests for restocking
Documents Needed:
  • Estimate
  • Proposal/Quotation
  • Service Report
  • PMS Checklist
  • Notice of Expiring Warranty
  • Proposal/Quotation
  • PMS Contract
  • PMS Card
  • Evaluation Form
Objectives:
  • All Records are updated
  • All Clients under Warranty and Contract are appropriately monitored and scheduled
  • Good Customer Handling with Zero Complaints
  • Monitoring Responsibilities:
  • Documentation:
  • Installation (Create New Folder) – Completion Report, Pulldown Test, Ending Warranty Letter, PMS Card
  • Warranty Repairs –Warranty Report, Service Report, Costing for additional materials
  • Warranty PMS – PMS Checklist, Service Report, Costing for additional materials
  • Contract PMS – PMS Checklist, Service Report, Sales Invoice, Costing for additional materials
  • Repairs – Service Report, Sales Invoice
  • Evaluations – Evaluation Report