Mortgage Processing Specialist Role

Join our team as a Mortgage Processing Specialist

We are seeking a detail-oriented and ambitious individual to join our operations team. This role offers an exceptional opportunity to learn from industry-leading systematic processes while building a career in premium mortgage services.

• Manage 10-15 applications monthly and progress to full capacity (40+ applications) within 90 days.
• Develop expertise across all application types while contributing to the systematic excellence that sets our business apart from traditional mortgage brokers.

This role is perfect for someone who thrives on systematic approaches, values continuous learning, and wants to build a career with clear progression opportunities in a fast-growing business.

Application Processing & Submission

• Process and submit mortgage applications prepared by our strategy team with exceptional attention to detail.
• Start with simpler refinance applications and progress to complex purchase scenarios under guidance.
• Manage application workflows using digital platforms.
• Coordinate with clients, lenders, solicitors, conveyancers, and various third parties.
• Handle discharge processes with outgoing lenders and manage settlement coordination.

MIR Management & Problem Resolution

• Respond to lender MIRs (More Information Required) initially with strategy team support.
• Develop autonomy in handling routine MIR responses as experience grows.
• Collaborate with senior team members on complex scenarios requiring expert input.
• Learn to anticipate and prevent common application issues through systematic approaches.
• Track and resolve application bottlenecks to maintain smooth processing timelines.

Systematic Process Execution

• Follow proven systematic approaches to ensure consistent, high-quality outcomes.
• Utilize comprehensive template databases and organizational frameworks.
• Maintain meticulous documentation and compliance audit trails.
• Execute proactive client communication protocols that support our brand.
• Contribute feedback on process improvements and efficiency opportunities.

Professional Development & Growth

• Learn from senior team members' systematic methodologies and industry expertise.
• Participate in training sessions and development programs.
• Build relationships with key lenders and understand their specific requirements.
• Develop specialized knowledge in complex application types.
• Contribute to team knowledge sharing and continuous improvement initiatives.

Systematic Mindset: You naturally organize work, follow processes methodically, and take detailed notes.

Autonomous Learner: You proactively seek solutions and reduce dependency on others over time.

Quality Focus: You take pride in accuracy and thoroughness rather than just speed.

Exceptional Communication: Strong written English for professional client and stakeholder interaction.

Growth Oriented: You're ambitious about developing expertise and taking on increasing responsibility.

Mortgage Processing Experience: Preferred but exceptional candidates new to the industry will be considered.

Australian Lending Landscape: Basic knowledge acceptable, comprehensive training provided.

Digital Skills: Proficiency with digital platforms (training provided for specific systems).

Administrative Background: Demonstrating attention to detail and client focus.

Technology Comfort: For learning new systems and optimizing digital workflows.

Remote Work Arrangement: Flexible working hours with core availability during Australian business hours.

Career Progression Opportunities: Clear pathway to advancement and specialization.

Professional Development Support: Industry certification opportunities and comprehensive training.

We are a fast-growing business with ambitious scaling goals. Your systematic excellence directly contributes to client satisfaction and business success. Opportunity to help establish new industry standards for mortgage processing quality.

This role offers a unique opportunity to grow professionally and personally in a dynamic business environment.