Mortgage Lending Support Specialist

Power Homeownership Journeys with Global Expertise

Build a future in finance without crossing borders. From loan pipelines to settlements, you'll play a pivotal role in turning homeownership dreams into reality. This global career in mortgage support lets you sharpen your expertise, gain international exposure, and take your skills to the next level.

What You'll Do

Be part of our client's team as a Mortgage Lending Support Specialist, where you'll process loan applications, manage deal pipelines, and support Loan Writers in ensuring timely and accurate settlements. You'll liaise with clients, lenders, and internal teams while ensuring compliance and maintaining exceptional service standards.

Career Snapshot

Employment type: Full-time

Shift: Day shift, weekends off

Work setup: Permanent WFH

Why You'll Love It Here

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Permanent WFH arrangement
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment, available to account holders with minimum of 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a physical fitness trainer
• Exclusive lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for referral incentives across the organization
• Standard government and Emapta benefits
• 20 annual leaves (including 5 credits convertible to cash)
• Fun employee engagement activities
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring

• Minimum of 2 years of experience in mortgage lending support, loan processing, or a similar role
• Familiarity with FLEX/AOL and Broker Engine CRM preferred
• Strong knowledge of credit assessment and compliance requirements
• Excellent written and verbal communication skills
• Proven ability to work in a fast-paced environment and manage multiple tasks efficiently
• High attention to detail and commitment to accuracy
• Ability to work independently and within a collaborative team

What You'll Handle

• Process loan applications using FLEX/AOL systems
• Manage deal pipeline from initial application to settlement via Broker Engine CRM
• Contact lenders to follow up on application status and updates
• Liaise with clients to request additional documents and provide status updates
• Ensure compliance with Best Interest Duty by completing credit and compliance notes accurately
• Maintain accuracy and attention to detail across all documentation and communications
• Adapt to unique processes, workflows, and client service standards
• Support Loan Writers in administrative and operational tasks to ensure timely and accurate loan settlements

Who You'll Work With

Our client is a trusted Australian mortgage brokerage firm dedicated to simplifying the complex world of lending. They help clients secure the right loans by negotiating with top lenders, managing applications end-to-end, and making the borrowing journey stress-free. With a reputation for putting clients first, Options Financial ensures every homebuyer, investor, or refinancer finds a tailored solution. They don't just match clients with loans-they build lasting financial confidence and trust.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra