Learning Experience Specialist
1 day ago
This role involves being the primary point of contact for clients and learners, providing exceptional service and support through various channels. The ideal candidate will have a strong background in customer success, client services, or learner-facing support roles.
The job requires a high level of organization, attention to detail, and ability to manage multiple conversations and priorities with care. The successful candidate will be able to think critically, troubleshoot issues, and contribute to process improvements.
The ideal candidate will have:
- 1-2+ years of experience in customer success, client services, or another learner-facing support role.
- Strong written and verbal communication skills, with a natural ability to deescalate, empathize, and build trust.
- Exceptional organizational skills and attention to detail—able to manage multiple conversations and priorities with care.
- Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.
- Proficiency with CRM tools, chat systems, and Microsoft Office (especially Excel).
- Tech-savvy and adaptable—comfortable navigating new platforms in a fast-moving, startup environment.
- Brings initiative and a learner-centered mindset, with a focus on continually improving the experience for learners and trainers alike.
- Experience working remotely is a plus.
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