Employee Experience Specialist

2 days ago

San Juan, National Capital Region, Philippines beBeeExperienced Full time ₱1,500 - ₱2,000
Employee Experience Specialist Role

We are seeking a skilled professional to deliver exceptional employee experiences and ensure timely resolution of queries.

The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have hands-on experience with HR systems such as BambooHR ATS, Workday, and workflow systems like ServiceNow and Zendesk.

Key Responsibilities:
  • Respond to employee inquiries and transactional services over call, chat & ticket with outstanding communication skills
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday
  • Create/refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions
  • Meet SLAs for timeliness and quality in handling queries
  • Be adept in the HR helpdesk environment
  • Work with partners to get trained on all queries received from employees
  • Follow compliance and quality guidelines to ensure correct information is provided for all queries
  • Transfer to relevant leads or counterparts for all Tier 2 transactions as per the defined process
  • Escalate high-priority cases for immediate intervention

Requirements:

  • Bachelor's Degree Holder
  • At least 1-year experience in HR Helpdesk role, delivering services preferably from a shared service center environment
  • Hands-on experience on BambooHR ATS
  • Experience working with Workday and workflow systems (ServiceNow, Zendesk etc)
  • Strong problem-solving skills, ability to manage conflict and attention to detail
  • Passionate about employee experience, energetic, drive and efficiently manage resolution of every employee query

Benefits:

  • Competitive Salary & Benefits
  • Career Growth – Clear paths for promotions and skill development
  • Supportive Work Environment
  • Exciting Opportunities

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