IT Service Desk Operations Manager
3 weeks ago
We are seeking an experienced IT Service Desk Operations Manager to join our team at Atticus Advisory Solutions Inc.
As a key member of our IT department, you will be responsible for managing the service desk team and providing technical support to internal and external customers.
The ideal candidate will have a minimum of 5 years of experience in service desk management and IT service management, with a proven track record of improving service desk operations and processes.
Key Responsibilities:
- Manage a team of technical support professionals to provide exceptional customer service and technical support
- Develop and implement effective service desk processes and procedures to ensure seamless delivery of services
- Collaborate with cross-functional teams to identify and resolve technical issues
- Analyze and improve service desk metrics to optimize efficiency and effectiveness
Requirements:
- Minimum 5 years of experience in service desk management and IT service management
- Proven track record of improving service desk operations and processes
- Experience managing a team of technical support professionals
- Strong communication and interpersonal skills
- Bachelor's degree in information technology or related field
Preferred Qualifications:
- CompTIA A+ certifications in ITIL, CISCO, and Microsoft Certified Systems Engineer (MCSE)
- Experience with Hypervisors, M365, Azure, AWS, Microsoft Server, MS SQL, MS Exchange, Remote Desktop Environments, Network Firewalls, VoIP, Wireless Controllers, Layer 3 switches, Identity Management, Technical Scope of Work Preparation, Connectwise, Connectwise Automate, RMM, and other MSP tools
Estimated Salary: $120,000 - $150,000 per year
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