IT Service Desk Operations Manager

3 weeks ago


Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full time

We are seeking an experienced IT Service Desk Operations Manager to join our team at Atticus Advisory Solutions Inc.

As a key member of our IT department, you will be responsible for managing the service desk team and providing technical support to internal and external customers.

The ideal candidate will have a minimum of 5 years of experience in service desk management and IT service management, with a proven track record of improving service desk operations and processes.

Key Responsibilities:

  • Manage a team of technical support professionals to provide exceptional customer service and technical support
  • Develop and implement effective service desk processes and procedures to ensure seamless delivery of services
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Analyze and improve service desk metrics to optimize efficiency and effectiveness

Requirements:

  • Minimum 5 years of experience in service desk management and IT service management
  • Proven track record of improving service desk operations and processes
  • Experience managing a team of technical support professionals
  • Strong communication and interpersonal skills
  • Bachelor's degree in information technology or related field

Preferred Qualifications:

  • CompTIA A+ certifications in ITIL, CISCO, and Microsoft Certified Systems Engineer (MCSE)
  • Experience with Hypervisors, M365, Azure, AWS, Microsoft Server, MS SQL, MS Exchange, Remote Desktop Environments, Network Firewalls, VoIP, Wireless Controllers, Layer 3 switches, Identity Management, Technical Scope of Work Preparation, Connectwise, Connectwise Automate, RMM, and other MSP tools

Estimated Salary: $120,000 - $150,000 per year



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