Service Desk Operations Manager

1 week ago


Pasig, National Capital Region, Philippines Atticus Advisory Solutions Inc Full time
Job Description

We are seeking a seasoned Service Desk Operations Manager to lead our technical support team at Atticus Advisory Solutions Inc.

About the Role

This full-time remote position offers an exciting opportunity to manage the service desk team and provide technical support to internal and external customers.

The successful candidate will be responsible for overseeing IT service management, help desk support, and improving Service Desk Operations in line with industry best practices and compliance requirements.

As a key member of our team, you will be expected to build and manage a high-performing team that delivers exceptional IT experiences.

Key Responsibilities
  1. Manage the service desk team, providing guidance and supervision to ensure seamless operations
  2. Oversee IT service management, including troubleshooting and resolving technical issues
  3. Improve Service Desk Operations, Processes, and help the company follow industry best practices and meet compliance requirements
  4. Develop and implement strategies to enhance the overall customer experience
  5. Collaborate with the Proactive Services Supervisor to ensure Centralized/Proactive division runs smoothly and effectively
Requirements

To be successful in this role, you should have:

  • A minimum of 5 years of responsible leadership experience in management or supervisory positions
  • A minimum of 15 years of experience in IT environments
  • Managed Services Experience is a must
  • Strong technical support, help desk, and troubleshooting skills
  • Excellent communication and interpersonal skills
  • Bachelors degree in information technology or related field; CompTIA A+ Certifications in ITIL, CISCO, and Microsoft Certified Systems Engineer (MCSE), AWS and Azure are a plus
Technical Skills Required

You should have hands-on experience with:

  • Hypervisors, M365, Azure, AWS, Microsoft Server, MS SQL, MS Exchange, Remote Desktop Environments, Network Firewalls, VoIP, Wireless Controllers, Layer 3 switches, Identity Management (Entra ID, OKTA)
  • Technical Scope of Work Preparation, Connectwise, Connectwise Automate, RMM and other MSP tools such as us IT glue
Salary Information

The estimated salary for this position is $120,000 - $180,000 per annum, based on your experience and qualifications.



  • Pasig, National Capital Region, Philippines THE SKIN LAUNDRY CORP Full time

    Job TitleFront Desk Receptionist Job OverviewThe Front Desk Receptionist will serve as the first point of contact for clients and visitors, providing exceptional customer service and administrative support. About the RoleThis role involves managing front desk operations, including greeting guests, handling phone calls, and coordinating appointments, to...


  • Pasig, National Capital Region, Philippines CMZ DENTAL SUPPLY Full time

    We are seeking a Front Desk Coordinator to join our team at CMZ Dental Supply. As a key member of our front-desk team, you will be responsible for receiving patients and providing them with exceptional service. Our ideal candidate will have strong communication skills, be flexible and hardworking, and be able to multitask effectively.Main...


  • Pasig, National Capital Region, Philippines THE SKIN LAUNDRY CORP Full time

    Job Title: Front Desk Receptionist CoordinatorWe are seeking a highly skilled and organized Front Desk Receptionist Coordinator to join our team at THE SKIN LAUNDRY CORP.About the JobThe ideal candidate will be the first point of contact for clients and visitors, providing exceptional customer service and administrative support. The successful candidate will...


  • Pasig, National Capital Region, Philippines John Clements Japan Desk (PERSOL PHILIPPINES) Full time

    At John Clements Japan Desk (PERSOL PHILIPPINES), we are seeking a highly skilled and experienced HR Manager to join our team. As a key member of our organization, the successful candidate will be responsible for overseeing employees and daily operations of the human resources department and maintaining HR systems and processes.About the RoleThe HR Manager...


  • Pasig, National Capital Region, Philippines John Clements Japan Desk (PERSOL PHILIPPINES) Full time

    Job OverviewAt John Clements Japan Desk (PERSOL PHILIPPINES), we are seeking a seasoned Human Resources Business Partner to join our team. As a strategic business partner, you will play a critical role in driving the success of our organization by providing expert HR guidance and support.About the RoleWe are looking for an experienced HR Manager who can...


  • Pasig, National Capital Region, Philippines CMZ DENTAL SUPPLY Full time

    Job SummaryWe are seeking a highly organized and communicative Front Desk Coordinator to join our team at CMZ Dental Supply.About the RoleThe ideal candidate will have excellent communication skills, be able to multitask with ease, and possess a strong work ethic. They will be responsible for greeting patients, directing them to their appointments, and...

  • Help Desk Specialist

    3 weeks ago


    Pasig, National Capital Region, Philippines JK Network Services Full time

    Company OverviewA trusted company providing IT consulting on application designs, based in Metro Manila. SalaryUp to Php 40,000, with a competitive range of Php 25,000-40,000.Job DescriptionWe are hiring for a Help Desk Specialist who can resolve customer technical questions that need technical support. The ideal candidate will provide necessary online...


  • Pasig, National Capital Region, Philippines KMC Solutions Inc Full time

    The Customer Experience Associate is an integral part of our team, responsible for delivering exceptional service to clients and internal stakeholders. Based in a dynamic office environment, this role requires the ability to multitask and work efficiently with a high level of professionalism.Main ResponsibilitiesFront Desk Management:Provide welcoming...


  • Pasig, National Capital Region, Philippines TAHJNSDMM Management Services Inc. Full time

    Job DescriptionWe are seeking a highly skilled and experienced Front Desk Officer Supervisor to join our team at TAHJ/NSDMM Management Services Inc.Key ResponsibilitiesMinimum of 2 years of work experience in a supervisory role or relevant industryProven track record of success as a supervisor or in a similar role in a hotel or residential industryBachelor's...


  • Pasig, National Capital Region, Philippines Ezy Service Service Corporation Full time

    Job DescriptionWe are seeking a highly skilled and experienced Network Operations Expert to join our team at Ezy Service Corporation.

  • Help Desk Specialist

    3 weeks ago


    Pasig, National Capital Region, Philippines Innovate Strategic Resource Marketing Inc. Full time

    We are seeking a highly skilled Help Desk Specialist to join our team at Innovate Strategic Resource Marketing Inc. in Ortigas, Pasig. In this role, you will provide technical support to our clients and ensure their issues are resolved efficiently.Our ideal candidate has 2 years of strong troubleshooting skills, excellent communication skills, and...


  • Pasig, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS INC Full time

    About the RoleWe are seeking a highly skilled Mailroom Supervisor to join our team at TOPSERVE SERVICE SOLUTIONS INC. As a key member of our operations team, you will be responsible for overseeing daily mailroom activities and ensuring seamless communication with various stakeholders.Job DescriptionMailroom Management: You will be in charge of managing mail,...


  • Pasig, National Capital Region, Philippines John Clements Japan Desk (PERSOL PHILIPPINES) Full time

    Human Resources Director Job SummaryAt John Clements Japan Desk (PERSOL PHILIPPINES), we are seeking a skilled Human Resources Director to oversee the daily operations of our human resources department and maintain HR systems and processes.We are looking for a candidate with a strong background in human resources management, including recruitment, employee...


  • Pasig, National Capital Region, Philippines John Clements - Persol (Japan Desk) Full time

    About John Clements - Persol (Japan Desk)We are a leading organization dedicated to delivering exceptional services. Our team of experts is passionate about innovation and excellence.SalaryThe estimated salary for this role is around $120,000 per year, depending on experience and qualifications.Job DescriptionWe are seeking an accomplished Full Stack...


  • Pasig, National Capital Region, Philippines John Clements Japan Desk (PERSOL PHILIPPINES) Full time

    We are seeking an experienced Human Resources Strategist to join our team at John Clements Japan Desk (PERSOL PHILIPPINES). In this role, you will be responsible for overseeing employees and daily operations of the human resources department, maintaining HR systems and processes.The successful candidate will have a proven track record in managing recruitment...

  • IT Operations Manager

    1 month ago


    Pasig, National Capital Region, Philippines JK Network Services Full time

    Key Responsibilities:- Oversee Site Operations: Manage 24x7 shift operations and supervise staff.- Task Allocation: Distribute workloads and manage resource constraints.- Manage IT Operations: Handle day-to-day IT functions, including escalations and ticket management.- Generate Reports: Produce reports on system uptime, service level agreements (SLAs),...


  • Pasig, National Capital Region, Philippines TOPSERVE SERVICE SOLUTIONS INC Full time

    We are looking for a highly skilled Support Operations Specialist to join our team at Topserve Service Solutions Inc. This role plays a crucial part in ensuring the smooth operation of our service delivery process.Job OverviewThe ideal candidate will have a minimum of 2 years of experience as an Admin Assistant and possess excellent organizational,...

  • Help Desk Agent

    3 weeks ago


    Pasig, National Capital Region, Philippines Solid Lyndelle Manpower Services Inc. Full time

    Job OverviewSolid Lyndelle Manpower Services Inc. is offering a Help Desk Agent position for individuals who possess exceptional communication skills and can handle customer inquiries with professionalism.Key Responsibilities:• Manage incoming calls and provide timely solutions to customers' complaints• Follow established communication procedures,...


  • Pasig, National Capital Region, Philippines Innovate Strategic Resource Marketing Inc. Full time

    About Innovate Strategic Resource Marketing Inc.As a Help Desk Support Specialist, you will be working with our team to provide top-notch customer service and support to our clients.Salary InformationThe estimated salary for this position is approximately ₱18,000 - ₱22,000 per month, depending on your experience and qualifications.Job DescriptionWe are...


  • Pasig, National Capital Region, Philippines THE SKIN LAUNDRY CORP Full time

    Job Title: Front Desk Job Summary:At THE SKIN LAUNDRY CORP, we seek a dedicated and organized Front Desk professional to provide exceptional customer service and administrative support. As the first point of contact, you will be responsible for greeting clients and visitors, managing front desk operations, and ensuring a welcoming and efficient...