Help Desk Coordinator
1 week ago
Job Overview
">The Help Desk Coordinator will play a vital role in ensuring seamless communication between clients and our team. This position requires excellent interpersonal skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Responsibilities:
- Client Support: Respond to client inquiries via phone, email, or in-person, providing timely and accurate solutions to their concerns.
- Problem-Solving: Analyze and resolve technical issues in a efficient and effective manner.
- Documentation: Maintain accurate records of client interactions, including issue resolution and follow-up actions.
- Communication: Collaborate with internal teams to ensure seamless communication and coordination.
- Quality Assurance: Continuously evaluate and improve processes to ensure high-quality client service.
Requirements:
- Education: High school diploma or equivalent required; degree in related field preferred.
- Experience: Minimum 1 year of customer service experience in a help desk or technical support role.
- Skills: Excellent communication and problem-solving skills, ability to work in a team environment, and proficiency in software applications such as CRM systems and Microsoft Office.
Benefits:
- Competitive Salary: $55,000 - $65,000 per year, depending on experience.
- Benefits Package: Comprehensive health insurance, 401(k) matching program, paid time off, and opportunities for professional growth and development.
About Us:
Whiteplane, Inc. is a dynamic and innovative company dedicated to delivering exceptional customer service and support. We are committed to fostering a positive and inclusive work environment that encourages collaboration, creativity, and growth.
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