Help Desk Coordinator

1 week ago


Pasig, National Capital Region, Philippines Whiteplane, Inc. Full time

Job Overview

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The Help Desk Coordinator will play a vital role in ensuring seamless communication between clients and our team. This position requires excellent interpersonal skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Client Support: Respond to client inquiries via phone, email, or in-person, providing timely and accurate solutions to their concerns.
  • Problem-Solving: Analyze and resolve technical issues in a efficient and effective manner.
  • Documentation: Maintain accurate records of client interactions, including issue resolution and follow-up actions.
  • Communication: Collaborate with internal teams to ensure seamless communication and coordination.
  • Quality Assurance: Continuously evaluate and improve processes to ensure high-quality client service.

Requirements:

  • Education: High school diploma or equivalent required; degree in related field preferred.
  • Experience: Minimum 1 year of customer service experience in a help desk or technical support role.
  • Skills: Excellent communication and problem-solving skills, ability to work in a team environment, and proficiency in software applications such as CRM systems and Microsoft Office.

Benefits:

  • Competitive Salary: $55,000 - $65,000 per year, depending on experience.
  • Benefits Package: Comprehensive health insurance, 401(k) matching program, paid time off, and opportunities for professional growth and development.

About Us:

Whiteplane, Inc. is a dynamic and innovative company dedicated to delivering exceptional customer service and support. We are committed to fostering a positive and inclusive work environment that encourages collaboration, creativity, and growth.


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