Customer Service Representative

2 weeks ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱24,000 - ₱29,000

Job Title: Customer Service Representative

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Job Description:

We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.

Responsibilities:

  1. Answer and respond to inbound calls, returns calls from emails, and website queries using documented procedures, available tools, and supplied script(s) to assess consumer support needs and handle/route accordingly to the satisfaction of the consumer.
  2. Verify all contact information.
  3. Create cases within the supplied Customer Relationship Management (CRM) system.
  4. Document problem definition.
  5. Document and log all contacts and actions into CRM as specified in guidelines.
  6. Provide help and clear direction to consumers on follow-up actions to be taken for resolution.
  7. Elevate to internal and external persons in accordance with process direction i.e., to Escalation owner on team, Fulfillment, and client when appropriate.
  8. Supply customers with follow-up action to be taken and document in CRM.
  9. Remain knowledgeable of performance requirements, brands/products, and process documentation.
  10. Maintain awareness of and compliance with all personnel policies.
  11. Achieve specified performance goals and knowledge of all tools used in the process.
  12. Additonal responsibilities as required i.e., reporting, reporting unresolved issues, handling of hang-ups, etc.

Key Requirements:

  • Familiarity with customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of CRM systems and tools.
  • Strong analytical and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to work varied shifts.

Benefits:

  • Competitive salary.
  • Opportunities for growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Contact Information:

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