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Real Time Operations Expert

1 week ago

Taguig, National Capital Region, Philippines Firstsource Full time
About the Role

We are looking for a talented Real Time Analyst to join our team at Firstsource Taguig, National Capital Region, Philippines.

Main Responsibilities:
  1. Conduct real-time monitoring and intraday performance management to guarantee efficient operations.
  2. Design and maintain dashboards to present critical information for data-driven decision-making.
  3. Perform analysis and develop recommendations for process improvements.
  4. Log and track incidents, escalating when necessary to ensure timely resolution.
  5. Evaluate and enforce adherence to established procedures and guidelines.
Essential Qualifications:
  • Adequate knowledge of Windows operating system features.