Workforce Planning Manager

3 days ago


Taguig, National Capital Region, Philippines Neksjob Corporation Full time

At Neksjob Corporation, we are looking for a highly skilled Workforce Planning Manager to oversee all operational support aspects of our contact center.

The WFM Supervisor is responsible for managing a team of individual contributors and ensuring that workforce management processes are efficiently implemented. This includes overseeing staffing, scheduling, forecasting systems, and policies. The role also involves monitoring the performance of training programs across the contact center and supporting system implementation.

We are seeking an experienced professional who can ensure the smooth operation of our contact center. Key responsibilities include:

  • Implementing efficient workforce management processes
  • Managing a team of individual contributors
  • Overseeing staffing, scheduling, and forecasting systems
  • Ensuring high-quality customer service
  • Supporting system implementation and quality issues


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