RTA - Real Time Analyst (Workforce Management)

The Real-Time Analyst (RTA) is responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels, and improving service level adherence. The RTA collaborates with Operations (TL, STLs, CCMs, SDMs), WFM Planner, and other stakeholders to drive efficiency, reduce wait times, and enhance customer experience across...

HGS Offshore Staffing Solutions (HGS OSS)NegotiableOn-site - Taguig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionRole PurposeThe Real-Time Analyst (RTA) is responsible for monitoring and managing real-time contact centre performance, ensuring optimal staffing levels, and improving service level adherence. The RTA collaborates with Operations (TL,...

Job Description:The Workforce Assistant Manager is responsible for supervising and developing a workforce management team that creates effective schedules to handle the workload and efficiently manages real-time operations while communicating performance results. This role involves leading, developing, and coaching a team of workforce analysts and...

1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Hexaware TechnologiesManager - Talent AcquisitionJob Overview:We are seeking a highly skilled and detail-oriented Real Time Analyst to join our dynamic team. The successful candidate will be responsible for balancing...

**Job Description:**The Work Force Management role at Welsend Global Services Inc. is responsible for overseeing various aspects of workforce management, including Real-Time Monitoring and Adjustment, Performance Management and Reporting, and Cross-Departmental Collaboration.**Responsibilities:**Scheduling and Work Hour Management: Develop employee schedules...

Company Description:We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive...

Job DescriptionThe Workforce Management (WFM) Manager plays a pivotal role in overseeing and optimizing workforce planning, forecasting, scheduling, and resource allocation within the organization.Main ResponsibilitiesWorkforce Planning:Analyze historical data and trends to predict future staffing needs and demand fluctuations.Collaborate with operational...

HGS Offshore Staffing Solutions (HGS OSS)NegotiableOn-site - Taguig 3-5 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionRole PurposeThe Workforce Management Supervisor is responsible for forecasting, optimizing, scheduling, interaction volume monitoring, and making necessary recommendations adjustments. This includes determining and communicating work...

Company DescriptionSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

Direct message the job poster from Tata Consultancy ServicesTalent Acquisition at Tata Consultancy ServicesJob Summary:The Workforce Management (WFM) Manager is responsible for overseeing and optimizing workforce planning, forecasting, scheduling, and resource allocation within the organization. The WFM Manager ensures that the appropriate number of staff is...

Qualifications:Graduate of any Bachelor's Degree (Medical Allied Graduate is preferred but not required)At least 1 year of Customer Service Representative experience (Inbound/Outbound)At least 1 to 2 years of Real-Time Analyst experienceAt least 1 year of experience doing intake for RCMExperience in using Microsoft ExcelExperience working on different payor...

Role: Work Force Management – Order Taking Company Overview: Call Center / IT-Enabled Service/ BPO Role Overview:The WFM is responsible for overseeing RTA, Planning, reporting and Management Information Systems (MIS) to support data-driven decision-making. This role involves analyzing workforce data, developing staffing strategies, and implementing...

Salary: ₱18,000 - ₱21,000 (Can go up to ₱28,000 based on skill level)Work Schedule: Flexible, requires adaptability in working hoursJob DescriptionWe are seeking a skilled and motivated Workforce Management (WFM) Planning Analyst to join our team. This role focuses on monitoring and optimizing workforce performance to ensure staffing levels align with...

Sutherland Global seeks a Real Time Performance Lead to join our team. This role requires a strong analytical mindset and excellent leadership skills.As a Real Time Performance Lead, you will be responsible for monitoring queues in real-time to identify and call out any risks to meeting contractual KPIs such as Service Level, Abandonment %, Line Adherence,...

Work Force Management Role:The Work Force Management role at Welsend Global Services Inc. is a critical position that requires strong analytical and leadership skills. As a key member of our operations team, you will be responsible for overseeing the planning, reporting, and management of our workforce to support data-driven...

Requirements:Bachelor's DegreeMinimum 8 – 10 years of experience in Workforce management (Time management, attendance, scheduling, etc.) and Payroll consulting. Experience of working in a consulting environment on global client projects in areas of time & attendance, workforce management transformation and shared services advisory.Experience in team...

About the Role">As a Workforce Management Manager at GSS PH, you will play a crucial role in leading workforce management transformation initiatives for our global clients. With a strong background in time and attendance, scheduling, and payroll consulting, you will drive strategic projects from planning to implementation, ensuring effective project resource...

Firstsource Taguig, National Capital Region, PhilippinesTalent Acquisition Lead at Firstsource Ltd· Leadership Recruiting · High-volume RecruitingJob Summary:We are seeking a highly skilled Senior Manager – Workforce Management to oversee workforce planning, forecasting, and real-time management for our operations. The ideal candidate will ensure optimal...

Requirements: Bachelor's Degree3-5+ years of experience in Workforce management (Time management, attendance, scheduling, etc.) and Payroll consulting. Experience of working in a consulting environment on global client projectsExperience and working knowledge of one or more global payroll platforms such as ADP (Global View, Workforce Now), UKG/Kronos SAP,...

Firstsource Taguig, National Capital Region, PhilippinesTalent Acquisition Lead at Firstsource Ltd· Leadership Recruiting · High-volume RecruitingWe are seeking an experienced Assistant Manager – Workforce Management to oversee forecasting, scheduling, and real-time management. The ideal candidate will play a critical role in optimizing staffing,...