Insurance Operations Management Leader

3 days ago


Taguig, National Capital Region, Philippines Eastwest Ageas Insurance Full time

Eastwest Ageas Insurance:

We are a leading insurance company dedicated to providing innovative solutions to our customers. Our goal is to be the most trusted insurance provider in the market, and we need a skilled leader to help us achieve this vision.

About the Role:

This is an exciting opportunity for an experienced professional to join our team as the Senior Manager of Life Insurance Operations. In this role, you will have the chance to make a significant impact on our company's success by driving the development and implementation of our life insurance operations strategy.

Main Responsibilities:

  • Lead the execution of professional, efficient, and effective individual and group life insurance operations in alignment with our company's strategy and underwriting policy.
  • Develops, implements, and reviews a comprehensive performance management framework to manage and report operations activities.
  • Responsible for all end-to-end operations activities (New Business, Underwriting, Policy Management, Claims, Customer Services, Collections and Disbursements, and supporting functions like QA and Reconciliation).
  • Create effective and efficient pipeline management, with a strong focus on turn-around-time, cost-per-policy, and other KPIs as contracted through SLAs (internally, as well with external service providers).

Requirements:

  • Strong leader with experience in managing a team in financial services or insurance industry with people leadership capability.
  • Experience in Bancassurance environment is required.
  • Excellent knowledge in life insurance operations processes (individual life, group life, and health) and industry trends.
  • Graduate of Bachelor's degree either in Actuarial Science, Business Administration, or Engineering, or equivalent.
  • At least 20 years of relevant working experience in life underwriting and operations.


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