Operational Excellence Leader

2 days ago


Taguig, National Capital Region, Philippines Firstsource Full time

At Firstsource, we are committed to delivering exceptional service and results for our healthcare clients. To achieve this goal, we are seeking an experienced Operations Excellence Leader to oversee our healthcare account operations and lead a team focused on driving performance and improving service outcomes.

The Operations Excellence Leader - Healthcare Account is a strategic leadership role responsible for managing all operational aspects of our healthcare account. The role involves overseeing the efficient and effective delivery of services, ensuring client satisfaction, managing teams, and meeting financial and operational targets.

Your Key Responsibilities Will Include:

  1. Developing and implementing operational strategies, processes, and improvements to optimize service delivery and achieve business goals.
  2. Leading and mentoring a team of operations managers, supervisors, and frontline staff, fostering a culture of accountability, performance excellence, and professional growth.
  3. Maintaining strong relationships with key healthcare clients, ensuring client satisfaction and the identification of new opportunities for growth.
  4. Ensuring compliance with healthcare industry regulations, company policies, and contractual agreements, maintaining the highest standards of quality and service.


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