Head of Life Insurance Operations and Strategy
3 days ago
Job Overview:
We are seeking a seasoned professional to fill the role of Insurance Operations Management Leader at Eastwest Ageas Insurance. This position offers a unique opportunity to drive business growth, improve operational efficiency, and lead a high-performing team.
About the Role:
In this role, you will be responsible for overseeing the entire life insurance operations process, from new business to claims and customer service. You will work closely with cross-functional teams to ensure seamless execution of our company's strategy and underwriting policy.
Main Responsibilities:
- Lead the execution of professional, efficient, and effective individual and group life insurance operations in alignment with our company's strategy and underwriting policy.
- Develops, implements, and reviews a comprehensive performance management framework to manage and report operations activities.
- Responsible for all end-to-end operations activities (New Business, Underwriting, Policy Management, Claims, Customer Services, Collections and Disbursements, and supporting functions like QA and Reconciliation).
- Create effective and efficient pipeline management, with a strong focus on turn-around-time, cost-per-policy, and other KPIs as contracted through SLAs (internally, as well with external service providers).
Requirements:
- Strong leader with experience in managing a team in financial services or insurance industry with people leadership capability.
- Experience in Bancassurance environment is required.
- Excellent knowledge in life insurance operations processes (individual life, group life, and health) and industry trends.
- Graduate of Bachelor's degree either in Actuarial Science, Business Administration, or Engineering, or equivalent.
- At least 20 years of relevant working experience in life underwriting and operations.
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