
Healthcare Operations Coordinator
1 day ago
About Us
We have reimagined rehabilitation to make it inspiring, convenient and life-saving. Our remote program enables patients to complete therapy from anywhere.
Our team consists of clinicians, data scientists, mathematicians and entrepreneurs who apply technology and data to transform lives.
You're a detail-oriented professional who excels in operational efficiency and collaboration. You drive results and are dedicated to enhancing access to transformative therapies.
This role plays a critical part in our daily operations, providing administrative support to our member experience & clinical teams.
This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a remote work environment.
- Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
- Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
- Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly.
- Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
- Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
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