
Virtual Assistant for Healthcare Coordination
1 day ago
A medical virtual assistant serves as a liaison between patients, healthcare providers, and insurance companies to ensure seamless coordination of care.
Responsibilities
- Manage incoming calls from patients, providers, and insurance companies regarding inquiries, appointments, and data verification.
- Maintain excellent phone etiquette.
- Utilize Electronic Medical Records (EMRs) such as Cerner, Epic, AthenaNet/AthenaHealth, and NextGen to obtain medical history.
- Verify healthcare insurance coverage and eligibility.
- Provide administrative support including data entry, appointment scheduling, email management, record management, and time-keeping.
- Lead health promotion efforts, explain care plans, manage admissions, new patient intake, and front-desk triage.
- Establish professional relationships with medical professionals and patients by acting as a primary liaison.
- Comply with HIPAA policy.
Required Skills and Qualifications
- Excellent verbal and written English communication skills.
- 1–2 years of experience in a medical-related field.
- Familiarity with medical terminologies.
- Healthcare-related degree is highly preferred.
- Intermediate skills with Google Workspace and/or Microsoft Office.
- HIPAA certification is a plus.
- Strong attention to detail.
- Impartiality.
- Highly organized.
- Proficiency in computer systems.
- Openness to working night shifts.
Benefits
- Competitive starting rate.
- Independent contractor employment type.
- Free training opportunities.
- Paid time off.
- Comprehensive HMO coverage.
- Optical rewards program.
- Performance-based increases.
- Permanent work-from-home arrangement.
Additional Information
- Entry-level position.
- Customer service focus.
- Non-profit organizations and education industries.
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