Customer Experience Support Specialist

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomerSupport Full time ₱40,000 - ₱480,000

**Job Summary**

This role is responsible for delivering exceptional customer experiences through versatile, dedicated support.

  • Respond to customer inquiries via multiple channels and provide accurate product information and troubleshooting steps
  • Engage in real-time support during business hours, monitor and respond to support tickets in various CRM systems, and escalate complex issues to appropriate teams or individuals
  • Track and follow up on open tickets to ensure timely resolution, offer basic technical support for common issues across different product lines, and guide customers through account setups and product usage
  • Create and maintain step-by-step troubleshooting guides, manage schedules and coordinate appointments when necessary, and perform data entry and maintain accurate customer records
  • Assist with various administrative tasks to support team efficiency, identify recurring issues, and suggest improvements
  • Contribute to the development of FAQs and knowledge-base articles, and collaborate with team members to enhance customer support processes

Requirements:

  • At least 1 year of experience in a customer support role or a similar role
  • Excellent written and verbal communication skills in English
  • Proficiency in using CRM systems and basic office software
  • Ability to work in a fast-paced, dynamic environment

Preferred Qualities:

  • Exceptional attention to detail and accuracy, strong problem-solving and critical thinking skills, ability to multitask and prioritize effectively
  • Empathy and patience when dealing with diverse customer concerns, adaptability to new technologies, processes, and industry-specific knowledge
  • Self-motivation with a proactive approach to work, excellent time management skills, and ability to remain calm and professional under pressure

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