
Support Customer Experience Specialist
2 days ago
We are seeking a dedicated and customer-focused professional to support our team in delivering exceptional service experiences for clients across various industries.
As a customer service representative, you will be responsible for handling inbound and outbound calls, resolving customer issues through effective problem-solving, and providing accurate information to support customer needs.
The ideal candidate will possess excellent communication skills, a strong ability to work independently, and a passion for creating memorable customer interactions.
Key responsibilities include:
- Handling customer inquiries and resolving issues efficiently.
- Utilizing problem-solving skills to resolve complex customer complaints.
- Researching and retrieving information to support customer needs.
- Documenting interactions accurately and processing claims.
- Guiding customers through options to find the best solutions.
- Following established procedures while utilizing available resources.
- Protecting customer privacy and handling sensitive information appropriately.
- Escalating complex issues to the appropriate team members.
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