Flexible Customer Service Representative

3 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱100,000 - ₱200,000

This role is an excellent opportunity for individuals who excel in customer service and problem-solving.

Job Overview

The Remote Call Center Representative position involves handling inbound and outbound calls to deliver exceptional customer experiences.

Candidates will work from home, providing support to a diverse portfolio of clients across various industries.

This is a full-time, remote opportunity that requires strong proficiency in English, both written and spoken.

A high school diploma or equivalent is required, along with prior call center experience and the ability to reside within 80km of our office.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits

This role offers competitive compensation and benefits designed to support growth over time.

Starting compensation is based on experience, and the company emphasizes balance, growth opportunities, and a supportive environment.

Other Requirements
  • Must be authorized to work in the country where the job is based.
  • Willingness to undergo a Level II background/security investigation (fingerprint) and drug screening. Offers are contingent on results.

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