Technical Support Specialist

6 days ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱150,000 - ₱250,000
Job Overview

The role of an L1 Service Desk Analyst involves providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

About This Role:

This position requires the ability to provide level 1 technical assistance and support for various IT-related inquiries and issues.

Key Responsibilities:

  • Open, log, prioritize, assign, close tickets logged in the IT Service Desk.
  • Query the user for all relevant information concerning the call made or issue reported by the user.
  • Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
  • Escalate tickets not resolvable by SD, in accordance with client's escalation procedures.
  • Provide status updates on Tickets to users.
  • Re-open Ticket / Create new ticket for follow up if the user indicates that the inquiry was not resolved to their satisfaction.

Requirements:

  • At least 1 year of experience as CSR or TSR or Service Desk – Voice Support is an advantage.
  • Basic knowledge about software and hardware applications.
  • Basic knowledge or familiarity with computer configuration and troubleshooting.
  • Excellent communication skills.

What We Offer:

  • Opportunity for career growth
  • Competitive salary package
  • HMO Benefits since Day 1 (including up to 3 dependents)

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service, Information Technology, and Analyst

Industries: IT Services and IT Consulting

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