Tech Support Specialist Position

3 days ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱360,000 - ₱600,000
Technical Support Professional

We are seeking a skilled professional to fill the role of Technical Support Specialist.

  • Key Responsibilities:
  • Provide real-time support through Zendesk tickets and calls, ensuring prompt and accurate resolutions.
  • Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
  • Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.

Job Requirements:

  • 2-3 years of technical support experience.
  • Previous experience troubleshooting hardware and software remotely is required.
  • Exceptional English language written and verbal communication skills.
  • Strong problem-solving skills with a customer-first mindset.
  • Ability to troubleshoot technical issues in a clear, concise manner.

Preferred Qualifications:

  • Familiarity with Zendesk support ticketing systems.
  • Background in photography, software, or event-related technology is a plus.
  • Proactive and resourceful in identifying solutions.
  • Comfortable working in a remote team environment.
  • Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
  • Empathy and patience when dealing with customer challenges.

About the Role:

This position involves providing exceptional technical support to our customers, ensuring their maximum satisfaction with our products and services. If you have strong technical expertise and excellent communication skills, we encourage you to apply.

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