Tech Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCareer Full time $80,000 - $150,000
Senior Associate in Tech Process

We are seeking an experienced Senior Associate to support our partners on payment processing and facilitation of monetized Google products.

In this role, you will work closely with operations, engineering, and finance teams to create or document technical solutions and resolve partner issues through troubleshooting.

  • Configure and test new payment services by performing necessary coding and setup.
  • Monitor and troubleshoot partner integration issues to ensure seamless experience.
  • Follow documented process flows and playbooks to resolve partner issues efficiently.
  • Utilize debugging tools to determine root cause, fix or triage partner issues autonomously.
  • Manage multiple projects simultaneously for partners, tracking progress and communicating with cross-functional teams.
  • Act as a point of contact to discuss post-launch issues with partners, providing clear and effective communication.
  • Maintain accurate records of case management systems and status updates.
  • Identify when cases require escalation and engage with higher support tiers to hand off cases effectively.
  • Document new processes and help validate, maintain, and update documentation to improve knowledge sharing.
  • Continuously identify opportunities for process improvements to enhance efficiency and productivity.

Requirements:

  • Bachelor's degree in a technical field or equivalent practical experience, computer science preferred.
  • Working knowledge of SQL and Linux operating systems.
  • At least 1 year of Java programming experience in a source-controlled environment.
  • Experience building a web application.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Ability to translate complex technical documents into easily understandable support content.
  • Excellent communication and collaboration skills.
  • Experience working in a diverse team environment involving multiple stakeholders.

Preferred Qualifications:

  • Experience with Internet technologies such as HTTP, JavaScript, HTML, AJAX, cookies, and XML.
  • Experience with regular expressions.
  • Angular programming experience.
  • Prior tech support experience with exposure in triaging, prioritizing, and escalating bugs and tickets.
  • Prior experience working in the payment and finance/accounting industry.

Benefits include competitive wages, comprehensive healthcare, gender-neutral baby bonding leave, and generous life insurance minimums. We strive to create an inclusive environment where everyone feels valued and supported.

Join Our Team

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