Tech-Savvy Customer Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱7,200 - ₱8,400
Job Description

Seeking a skilled customer support professional to handle inbound and outbound calls, provide product demonstrations, and manage CRM systems.

  • Resolve technical issues and answer product inquiries via phone or email.
  • Conduct live product demos to showcase features and functionality.
  • Provide excellent customer service through tech support and troubleshooting assistance.
  • Utilize CRM systems to track customer interactions and maintain accurate records.
  • Manage multiple client accounts, offering tailored solutions and support.
  • Maintain clear documentation of interactions and resolutions.

The ideal candidate will have experience working in fast-paced environments and be comfortable managing multiple client accounts efficiently.

Key Responsibilities:
  1. Technical Support: Resolve technical issues and answer product inquiries.
  2. Product Demonstrations: Conduct live product demos to showcase features and functionality.
  3. Customer Service: Provide excellent customer service through tech support and troubleshooting assistance.
  4. CRM Management: Utilize CRM systems to track customer interactions and maintain accurate records.
  5. Client Engagement: Manage multiple client accounts, offering tailored solutions and support.
  6. Documentation: Maintain clear documentation of interactions and resolutions.
Requirements:
  • Proven experience in customer support, sales, or a related field.
  • Strong ability to conduct product demonstrations and explain technical concepts in an accessible way.
  • Prior experience in a fast-paced environment is highly preferred.
  • Excellent communication skills and phone etiquette.
  • Ability to multitask and prioritize effectively across multiple client accounts.
  • Experience with CRM systems and support ticketing tools.
  • Self-motivated, proactive, and adaptable in a remote work setting.

This role is ideal for a motivated, tech-savvy professional with a passion for customer support and the ability to handle multiple accounts efficiently.

Position Details
  • Remote role: Requires a 100mbps internet connection and a professional work setup.

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