Technical Support Specialist Position

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱315,000 - ₱420,000
Job Title:

Technical Service Representative

">Job Overview

This role involves providing high-quality technical support and customer service. We are seeking a dedicated individual to join our team in this challenging position.

About the Role
  • Provide first-line technical support to customers via multiple communication channels.
  • Diagnose and troubleshoot complex technical issues related to software applications and hardware devices.
  • Guide customers through product features and functionalities, offering step-by-step solutions to problems.
  • Collaborate with internal teams to escalate and resolve critical issues promptly.
Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner.
  • Identify and address customer complaints and concerns effectively.
  • Document and track customer interactions using specialized software tools.
Requirements
  • Proven experience in a technical support role or equivalent industry knowledge.
  • Exceptional written and verbal communication skills.
  • Ability to work independently and as part of a team to achieve common goals.
What We Offer
  • Comprehensive training program for new hires.
  • Opportunity to develop expertise in technical support and customer service.
  • Competitive compensation package and opportunities for career advancement.

The ideal candidate will possess excellent problem-solving skills, a strong command of written English, and prior experience in tech support or a related field.

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