Technical Leadership Role

7 days ago


Rizal, Philippines beBeeCustomerSupport Full time $80,000 - $140,000
About the Job

We are seeking a seasoned leader to spearhead our customer support team, leveraging their expertise in distributed systems and cloud technologies to deliver exceptional service. This is an opportunity to grow your career while making a significant impact on our customers' experience.

Key Responsibilities:
  • Oversee a team of 10-12 Customer Support Engineers, driving individualized career development and ensuring SLA adherence
  • Maintain high-quality customer service by collaborating with cross-functional teams, including Sales, Product, and Engineering Managers
Requirements:
  • A self-motivated problem-solver capable of working independently
  • Strong ownership and collaboration skills
  • Grit and determination to drive success and increase customer satisfaction
  • Curiosity and desire to learn new technologies
Preferred Qualifications:
  • Prior experience working in a technical role or leadership position
  • Success in career development and customer satisfaction initiatives


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