Senior Leadership Position

7 days ago


Rizal, Philippines beBeeCustomer Full time $80,000 - $120,000
Job Title:

Team Manager

Opportunity Summary:

Seeking a skilled Team Manager to lead and develop a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing phone support processes.

Responsibilities:

  • Establish and monitor key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.
  • Implement robust quality control processes to maintain high service standards and identify areas for improvement.
  • Leverage data and insights to refine Phone Support processes and enhance the overall customer experience.
  • Build and mentor a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.
  • Develop and train new joiners for the role.
  • Document all team activities and outcomes to maintain clear records and identify trends.
  • Provide clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment.

Requirements:

  • Exceptional verbal and written communication in English.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.
  • Proficiency with customer service tools and analytics platforms.

Experience:

  • 2+ years in a similar team leadership, customer service management, or operations role with a focus on customer satisfaction.
  • Proven track record of improving and maintaining high service levels and customer satisfaction.
  • Proficiency with customer service tools, analytics platforms, and quality assurance systems is a must.
  • Preference for candidates with experience in the US e-commerce market.

Benefits:

  • Highly experienced founders team.
  • Great self-improvement-driven culture of top A-players in their respective fields.
  • 100% remote and micromanagement-free work environment.


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