Remote Patient Care Coordinator
6 days ago
About the Role:
We seek a skilled and empathetic Remote Patient Care Coordinator to provide exceptional patient care and support. As a key member of our operations, you will be responsible for managing intake phone calls, scheduling appointments, and coordinating with doctors.
Key Responsibilities:
- Answer and manage intake phone calls from patients in a friendly and professional manner.
- Provide a warm welcome and collect initial information with empathy and efficiency.
- Obtain and record detailed client information, including personal details, location, and symptoms or chief complaints.
- Schedule same-day or urgent appointments accordingly, coordinate appointment times by matching patient availability with on-call doctor schedules.
- Determine and assign the appropriate doctor for each case based on the patient's symptoms, location, and timing.
- Send out confirmation details and informative follow-ups to patients and doctors.
- Proactively manage and resolve logistical issues that may occur during the intake or appointment process.
Requirements:
- 1+ years of experience in a customer service, patient intake, or call center role.
- Excellent communication skills, fluency in English, a clear speaking voice, and strong written communication.
- A genuine passion for helping people and providing outstanding service, empathy, patience, and professionalism in every interaction.
- Exceptional multitasking and organizational abilities.
- Critical thinking and quick decision-making skills to effectively match doctors with patients.
Working Conditions:
- A dependable high-speed internet connection and a quiet, professional environment for taking calls.
- Self-discipline to work remotely and follow U.S. timezone hours reliably.
Why This Opportunity?
This is a chance to make a meaningful difference in people's lives while being part of a dynamic and supportive work environment. You will have opportunities for growth and development, empowering patients and doctors to achieve better health outcomes.
About Us:
Our company provides innovative healthcare solutions, but this job description does not mention the company name as per instructions.
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