Patient Journey Specialist

7 days ago

Rizal, Philippines beBeeCare Full time ₱50,000 - ₱75,000

About the Job:

We are seeking a dedicated Healthcare Coordinator to provide exceptional support to patients throughout their medical journey.

Main Responsibilities:

  • Act as the primary point of contact for patients, assisting with appointment scheduling and care coordination.
  • Communicate clearly and empathetically with patients, ensuring they feel supported and informed throughout their treatment process.
  • Collaborate with healthcare providers and specialists to deliver seamless patient experiences.

Care Navigation & Education:

  • Guide patients through healthcare processes, including treatment options and post-treatment resources.
  • Educate patients on available services, preventative care, and next steps.
  • Manage referrals to specialists, ensuring patients receive optimal care.

Emotional Support & Advocacy:

  • Provide compassionate listening and emotional support to patients managing complex medical issues.
  • Address concerns empathetically and advocate for patients' needs throughout their healthcare journey.

Data & Documentation:

  • Accurately document patient interactions, maintain case notes, and update records in CRM and health system tools.
  • Track and report patient outcomes to identify opportunities for workflow improvements.

Requirements:

  • Excellent written and verbal communication skills in English (neutral accent preferred)
  • 2+ years of experience in customer service, healthcare support, or care navigation roles
  • Strong understanding of the healthcare system and patient care processes
  • Proficiency in Google Suite, Calendly, RingCentral, and CRM or case management tools
  • Strong attention to detail with the ability to manage multi-step patient processes efficiently
  • Compassionate, patient-centered approach with emotional resilience in fast-paced situations

Nice-to-Haves:

  • Background in sales or patient onboarding
  • Familiarity with HIPAA compliance and confidentiality standards
  • Experience using Slack, Zoom, and other virtual communication tools

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