Remote Dental Treatment Coordinator

6 days ago

Rizal, Philippines beBeeDentalTreatmentCoordinator Full time ₱4,000 - ₱7,000

A key member of our team, the Virtual Dental Treatment Coordinator plays a pivotal role in ensuring seamless patient care and coordination.

Job Description

This remote position requires exceptional organizational skills, clear communication, and a patient-focused approach to manage treatment plans and provide administrative support.

  • Schedule and coordinate treatment appointments and follow-up visits, optimizing the use of office resources.
  • Clearly communicate treatment details to patients, addressing any questions or concerns.
Patient Interaction
  • Serve as the main point of contact for patients regarding their treatment plans and procedures.
  • Provide patients with pre-treatment and post-treatment instructions, ensuring they understand and follow guidelines.
  • Address patient inquiries and concerns promptly and professionally through phone, email, or online chat.
Treatment Management
  • Manage and update patient appointment schedules, ensuring timely and efficient treatment progression.
  • Confirm appointments and assist with rescheduling or cancellations as needed.
  • Coordinate with dental professionals to ensure smooth workflow and availability.
Electronic Records
  • Maintain and update electronic patient records, treatment plans, and administrative documents using dental practice management software or electronic health record (EHR) systems.
    • Ensure compliance with patient privacy regulations and maintain confidentiality of patient information.
Insurance and Financial Coordination
  • Verify patient insurance coverage, benefits, and pre-authorizations for treatments.
  • Assist patients with understanding their financial obligations.
  • Work with billing departments to ensure accurate and timely processing of insurance claims and patient payments.

Maintain professionalism and empathy in all patient interactions, demonstrating excellent communication skills and a patient-centric approach.

Collaborate with dental office staff and management remotely to ensure seamless workflow and exceptional patient care.

Qualifications
  • Graduate of any Healthcare Allied Course, Dentistry graduate is preferred.
  • At least 1 year experience in dental or healthcare setting.
  • Knowledge and understanding of dental procedures and ability to educate patients.
  • Familiarity with dental practice management software and EHR systems.
  • Excellent written and verbal communication skills.
  • Excellent customer service skills.
  • Strong critical thinking, analytical, research and organizational skills.
  • Typing speed of >45 words per minute preferred.
  • Proficient in Microsoft Outlook, Word, Excel, PowerPoint, working with dual screens, and general computer literacy.
  • Able to handle multiple tasks and shifting priorities.

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